Terms & Conditions

1. About Us

Kavinora ("Platform") is provided by Kavinora Technologies Ltd, a company registered in England and Wales under the Companies Act 2006, with its registered office at 60 Tottenham Court Road, Office 1215, Fitzrovia, London, W1T 2EW, United Kingdom ("we", "us", "our").

By accessing or using the Platform you agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately.

2. The Platform

Kavinora is an enterprise AI platform providing an autonomous AI Chief of Staff ("Chinni") and a fleet of specialist AI agents that help businesses automate operations, workflows, and decisions. We offer:

• AI-powered chat and voice assistant (Chinni)
• Multi-agent task automation and orchestration
• Business workflow management
• Enterprise analytics and reporting
• API and integration services

3. Eligibility & Account

• You must be at least 18 years old and have authority to bind any business on whose behalf you use the Platform.
• You are responsible for keeping your login credentials confidential and secure.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at [email protected] if you suspect unauthorised access.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in breach of any applicable regulation.
• Upload or transmit content that is defamatory, fraudulent, or infringes third-party rights.
• Attempt to gain unauthorised access to our systems or another user's account.
• Use automated means to scrape, crawl, or extract data from the Platform without our written consent.
• Reverse-engineer, decompile, or disassemble any part of the Platform.
• Resell or sublicense access to the Platform without our prior written agreement.

5. Intellectual Property

• Our IP: All Platform software, designs, branding ("Kavinora", "Chinni"), and documentation are owned by Kavinora Technologies Ltd and protected by UK and international IP laws.
• Your content: You retain ownership of data and content you upload. You grant us a limited licence to process it solely to provide the Platform.
• AI outputs: Outputs generated by the AI agents on your instruction are considered your work product; you are responsible for reviewing them before acting on them.

6. Subscription & Payment

• Plans, pricing, and features are provided during onboarding or inside authenticated account screens.
• Subscriptions are billed in advance on a monthly or annual basis.
• All prices are quoted exclusive of UK VAT, which will be added at the applicable rate.
• If your payment fails we may suspend access after giving notice.
• Refunds are handled in accordance with UK consumer rights law for consumers; business customers have no statutory right to a refund after use.

7. Availability & SLA

• We target 99.5% monthly uptime for paid plans. Scheduled maintenance windows are excluded.
• We will endeavour to give at least 72 hours' notice of planned maintenance via email or dashboard notice.
• Service credits for downtime beyond the SLA threshold are described in the applicable plan documentation.

8. Limitation of Liability

To the fullest extent permitted by law:

• The Platform is provided "as is" without warranties of any kind, express or implied.
• We shall not be liable for indirect, incidental, or consequential losses (including loss of profit or data).
• Our total aggregate liability for any claim arising out of or in connection with these Terms shall not exceed the fees you paid to us in the 12 months preceding the claim.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by English law.

9. Termination

• You may cancel your subscription at any time from your account settings. Access continues until the end of the current billing period.
• We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or for non-payment after notice.
• On termination, your data will be retained for 30 days and then permanently deleted, except where retention is required by law.

10. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer customers in the UK have the right to refer disputes to an approved alternative dispute resolution (ADR) scheme; details are available on request.

11. Changes to These Terms

We may update these Terms at any time. Material changes will be notified by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes your acceptance.

12. Contact

Kavinora Technologies Ltd
60 Tottenham Court Road, Office 1215
Fitzrovia, London, W1T 2EW
United Kingdom

General enquiries: [email protected]
Policy enquiries: [email protected]